"We want them to do as well as they do here." Indigo has about 90 superstores under the names Indigo and Chapters, and 125 smaller-format stores under the names Coles, Indigospirit, SmithBooks and the Book Company. "So we're cautious, but we're optimistic," she added. real estate developers who like Indigo stores. She added that the company has been approached by many U.S. in the next two years, then assess "market response" and possibly open more stores. In a conference call with analysts, Hugues Simard, Indigo's CFO and executive v-p, said the move is "an effort to test the largest retailing market in the world." The company aims, he continued, to replicate its Canadian "cultural department store" model, which offers a "joyful and addictive omni-channel experience as well as creating the ultimate community for book lovers." (Indigo's new concept stores sell a variety of gifts, toys and lifestyle products in addition to books, and have had a "16% average revenue growth.") Founder, chairman and CEO Heather Reisman said Indigo plans to open three to five stores in the U.S. store, scheduled to open in summer 2018, will be a 30,000 square foot location, part of a former Saks Fifth Avenue store, in the upscale Mall at Short Hills in Millburn, N.J., not far from New York City. "But I also suspect they're probably improving the security as they go, and in order to improve that security, they're maybe taking it slowly.Late last week Canada's largest bookseller, Indigo Books & Music, reported solid gains in the second quarter ended September 30, but in bigger news, the company said that it's expanding into the U.S., its first foray outside of Canada. "I suspect it's taking a long time for them to recover their systems," said Wisniewski. Though debit and credit cards are now accepted at stores, the overall impact on Indigo's sales will be felt more deeply the longer the other problems persist. The incident has placed many of Indigo's sales in jeopardy as customers must purchase items in brick-and-mortar stores and were only able to make purchases in cash for much of the outage. "But the communication to the public about what has happened and whether their information may be at risk is very poor, and generally doesn't reflect well on brands when they're not forthcoming about what's going on," Wisniewski added. While the company hasn't confirmed that a ransomware attack was responsible for the outage, several experts have told CBC News that it has the characteristics of one. It's not uncommon for systems to take several weeks to recover from a ransomware attack, said Chester Wisniewski, a cybersecurity expert and field CTO for applied research at security firm Sophos. "Our investigation is under way but not yet complete," it added Friday. The company has said it immediately engaged third-party experts to investigate and resolve the matter, but has still not explained the nature of the incident or what caused it. 8, Indigo was only able to process purchases made in-store with cash, but some of its services, including credit and debit payments and some return capabilities, have since been restored. A screencap shows the homepage of Indigo's temporary website on Friday.
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